- St. John's
- April 30, 2024
- Experienced professional with a background spanning over ten years in international hospitality customer service, and eager to leverage my skills and experience as a Receptionist, Clerk, Administrative Assistant
- Possess excellent communication and customer service skills, thriving in fast-paced environments
- Capable of making sound decisions and solving problems effectively
- Skilled in both independent work and team collaboration
- Experienced in MS Office, POS systems, and various hotel software (Fidelio, Opera, Sedna, Comsys)
- Achieved notable success in roles as an Administrator and Guest Relation Officer, demonstrating a commitment to excellence and achieving significant improvements in customer satisfaction
Education
Experience
Greeted customers in spa and salon area, effectively communicated with staff, customers and Hotel management.
Provided information to clients about spa and beauty salon treatments.
Scheduled and confirmed appointments.
Send invoices to hotel reception, received and issued payments.
Maintained work records and logs, prepared minutes of meetings
Managed and supervised staff, including hiring, training and performed evaluations.
Performed clerical duties, such as filing, sorting and distributing mail.
Answered internal and external telephone calls, emails.
Performed data entry and basic bookkeeping tasks.
Monitored inventory and ordered supplies as needed to maintain proper stock levels.
Ensured cleanliness and maintenance of the spa facility and equipment.
Handled customer complaints and solved in a timely and professional manner.
Assisted in developing and implementing policies and procedures to improve efficiency and customer satisfaction.
Greeted guests upon arrival, provided useful information regarding hotel facilities and town attractions.
Coordinated with departments in order to provide excellent customer service as per hotel standards.
Handled customer complaints, followed up on social media reviews, answered emails and questions on the hotel’s web sites.
Collected guests reviews during check out procedure.
Welcomed guests in a friendly and professional way.
Provided information about hotel facilities and additional services.
Helped receptionists with applications arriving guests and assigned rooms if needed.
Investigated and resolved complaints and claims.
Followed emergency and safety procedures.
Answer telephone and relayed telephone calls and messages
Assisted guests with special needs.
Scanned and fax documents, organized files, and maintained a well-structured filing system.
Contacted customers to deliver requested wakeup calls, lunch boxes.
Processed group arrivals and departures.
Trained and supervised staff in guest relation skills.
Received and issued payments for additional services (flowers, beach bungalows, birthday cakes, etc.).
