- St. John`s
- February 29, 2024
Drawing from over 10 years of comprehensive experience in administration, office management, and customer service, I bring a wealth of expertise in streamlining office operations, managing budgets, and preparing detailed financial reports and analytics. My background includes providing pivotal support to senior management teams, ensuring they have the tools and information needed for decision-making. Skilled in utilizing Excel for data management and analysis, I am also adept at creating compelling presentations that convey key information clearly and effectively.
My journey has equipped me with a strong foundation in organizing business processes, coordinating events, and overseeing projects from conception to completion. This experience has been enhanced by my customer service roles, where I have excelled in addressing inquiries, resolving issues, and fostering positive relationships with a diverse clientele. My ability to balance administrative duties with customer engagement has proven invaluable in creating efficient, welcoming, and productive work environments.
I pride myself on my organizational skills and my capacity to manage multiple priorities with attention to detail and professionalism. Whether it’s orchestrating an event, leading a project, or supporting daily office functions, my goal has always been to ensure operational excellence and contribute to the overall success of the organization.
Education
Master's degree: Economic Cybernetics (diploma evaluated in Canada)
Experience
- Managed daily operations and supported team collaboration
- Planned the capacity office, facilities, and supply of all office equipment
- Handled financial tasks including accounts receivable, billing, and payroll
- Provided administrative and HR support for employees
- Provided and organize comfortable, pleasant climate and working space for clients
- Conducted research and prepared analytical reports for senior management
- Inputted client information into databases and keeping the information up-to-date
- Reviewed client files to ensure all required information is complete and accurate
- Worked with team leaders and assessors to ensure data integrity and accuracy in database systems helps data bulk upload into iCARE successfully
- Supported departmental administrative needs, including scheduling, calendar management, presentation preparation, and creating document templates
- Answered customer inquiries via phone, email, and other communication channels
- Greeted customers and provided client consultations regarding YMCA programs
- Maintained database information, performed regular backups, and generated performance metric reports.
- Collaborated with various teams to enhance customer service and data management.
- Assisted in the training and onboarding of new employees
- Completed and submitted monthly and yearly reports to support executive decision-making
- Built and maintained strong relationships with clients, vendors, and external stakeholders
- Headed the cooperation with contractors and suppliers
- Managed department finances, including budget preparation and financial reporting
- Organized effective interaction with departments, leaders, and top managers
- Responsible for running a range of events, from dealing with suppliers, present at the event, arranging the entertainment, etc.
- Coordinated projects, ensuring that deadlines and objectives are met
- Successfully launched and developed "Kids Professional Clubs" as afterschool activities across all locations
- Coordinated and supervised an overnight summer camp with four shifts for children aged 6-16, handling budgeting, marketing and sales campaigns, and the hiring and training of staff
- Successfully increased the revenue twofold within one year and boosted income by 20%.
- Implemented a new CRM system, boosting client retention by 30%.
- Reduced unpaid bills from clients from 40% to 0% by automating the billing process.
- Served as the primary contact for parents, effectively addressing and resolving inquiries and concerns
- Prepared monthly financial reports and statements to stakeholders and owners using Excel, Google Sheets and PowerPoint
- Managed day-to-day operations, including facilities, resources, budgets, supplies, inventory, and transportation system
- Controlled over technical condition of office buildings, constructions and equipment, planning and control over maintenance and repair works
- Developed relationships with parents and community leaders to increase awareness about the school’s mission and vision through organizing various fundraising events
- Developed, reviewed, and improved administrative systems, policies, and procedures
- Ensured customers are transitioned effectively from phone and internet contact to their in-store experience
- Generated leads, and established and nurtured client relationships
- Project-managed the creation of an online sales platform
- Collaborated with teams to optimize website design and enhance user experience
- Led the implementation of a new warehouse management and order tracking system
- Oversaw CRM usage
- Analyzed the real-time and past data to improve performance levels
