- St. John's
- March 1, 2024
I am a dedicated professional with a strong foundation in technology, customer service and English teaching. Fluent in multiple languages including English, Russian, and Ukrainian, with a proficiency in German. I am skilled at Microsoft Office Suite, Customer Service Technologies (CRM, VoiP, phone calls, live chats, ticketing systems, email management, files management), Zoom, Google meet, Slack, Canva and web development technologies.
Education
Bachelor of Education in specialization Language and literature (German and English)
Experience
● Engaged in daily development for more than 10 hours.
● Met deadlines and underwent code reviews by senior and mid-level developers.
● Proficient in creating intuitive and user-friendly web pages, participated in code reviews for
colleagues, ensuring the delivery of high-quality code and adherence to industry best practices.
● Accomplished more than 100 tasks close to commercial projects, using JavaScript, TypeScript, React,
React Router, HTML, CSS, SCSS, and Node.js.
● Collaborated with a team of 4 developers to develop a full-stack web application, demonstrating
effective teamwork and communication skills. I have assembled and worked with a small collection of professional books that include such authors as David Flanagan, Alex Banks, Kyle Simpson, and others. And I continue to do this to improve the quality of my knowledge.
● Addressed customer inquiries, concerns, and complaints effectively and efficiently on the calls,
emails and via live chats.
● Managed and maintained two proprietary CRM platforms, ensuring accurate and up-to-date
customer information.
● Mediated communication between customers and contractors while ensuring strict adherence to
company policies.
● Played a key role in implementing, setting up, and systematizing a new set of plugins and
applications for all employees. This initiative significantly increased company performance and
mitigated human errors in CRM management.
● Showcased proficiency in managing diverse communication channels to meet the unique needs of
customers, contributing to overall customer satisfaction.
● Taught grammar rules, vocabulary, and pronunciation.
● Introduced students to the cultural aspects of English-speaking countries to enhance language
learning.
● Maintained a positive and productive learning environment, ensuring student discipline, motivation
and participation.
● Utilized multimedia resources and technology to enhance lesson effectiveness and student
engagement.
● Enhanced the Company's positive reputation through positive reviews and recommendations from
students.
