- St. John's
- November 15, 2023
Adaptable professional with postsecondary education in accounting and auditing as well as experience in retail and commercial banking. Strong customer service, communication, and problem solving skills. Recognized by management on three occasions as Best Customer Service Representative for the period. Comfortable working independently, with minimal supervision or as part of a team and in fast pace environments. Open to learning and applying new skills. Language proficiency; Ukrainian-native, English- intermediate.
Education
Studied accounting, auditing, economics, finance. Computer programs necessary for working in finance.
Studying all the necessary subjects for work in the field of accounting and auditing. Additional courses on auditing. She also acquired computer skills.
Experience
• Addressed customers’ enquiries and resolved problems and discrepancies concerning their accounts within stated timelines, monitored customer accounts
• Communicated challenging situations and reported suspected fraudulent activity to relevant personnel according to organizational procedures
• Provided technical information to clients regarding how to complete transactions using the mobile application
• Received and entered customer complaints into organizational database
• Promoted financial services and banking products to customers according to their individual needs
• Processed customer cash deposits and withdrawals and debit card transactions, monitored customers’ loan accounts and facilitated the repayment of loans
• Received and prepared money orders for transmission by Western Union and Swift according to organizational procedures
• Promoted financial services and banking products to customers according to their individual needs
• Sold safety deposit boxes and facilitated clients’ access to their boxes and the retrieval of their possessions
• Bought and foreign currency to clients, monitored foreign exchange rates throughout the day
