- St. John's
- January 24, 2024
A highly motivated hospitality professional with over 6 years of experience in luxury hospitality, customer service and aviation. Trained and experienced in conflict and problem resolution, mentoring, active listening and upselling additional services. Passionate about collaboration with people and what is possible to achieve using the excellent customer service together with kindness, teamwork and effective communication skills.
Education
Gained knowledge and practical skills in HTML5, CSS3, JavaScript, React, Node, Express, jQuery, Bootstrap
Webpack, Gulp, SASS, Git, REST API.
Summer school intensive training for Marketing Specialists.
WES evaluated diploma for Canada. Major is Garments Engineering.
Experience
• Displayed outstanding customer services to exceptional elite guests, such as CIP/VVIP/Diplomats/Ministers/Celebrities/UAE &GCC Royal families.
• Maintaining direct contact with dispatches and FBO operations to obtain up-to-date information and ensure smooth daily workflow.
• Assisting in day to day tasks related to FBO including customers/crew special requests on departure and arrival.
• Handling documentations related to the flights, reporting incidents and accidents immediately and completing incident reports.
Front End Developer Jan – Oct 2022
CyberBionicSystematics (IT Training Center), Kyiv, Ukraine
● Drove end-to-end design and developed a responsive single-page application for Pizza Delicious website on React.
● Created landing page for Bouncy Code Café using CSS Grid Layout and built with HTML, CSS and JavaScript, and a user-friendly and responsive interface.
● Developed Weather Forecast page using Open Weather API and executing JSON and displaying it in UI for users to be able to check weather forecast by current location or according to their search request.
● Created small pet projects like To-Do List, TinDog and Simon Game working with jQuery, JavaScript and Bootstrap.
● Actively participated in group projects for web development reinforcing skills for Git Version Control along with Webpack bundle.
• Prepared the cabin for the flight, including inventory of food and beverage items, travel packs, headsets or other ancillary products.
• Delivered excellence customer service through the engagement with guests onboard, attentiveness and high level of food and beverage service which lead to the 98% of customers satisfaction rate.
• Conducted security checks onboard the aircraft to ensure passengers safety. Reported to the onboard leader all the discrepancies found during checks.
• Administered First Aid to the guests or colleagues in the event of emergency in a discreet and reassuring manner.
• Conducted daily communication with hotel guests by phone/email in accordance with hotel standards. Took reservations with all details about guests, their preferences and special requests.
• Worked closely with Front Desk to be familiar with in-house VIPs and their requests.
• Prepared and sent daily reports and updated database about bookings to the Restaurant Manager, Kitchen and Executive Office.
• Checked guests satisfaction, answered questions, advised specific service needs.
● Established the brand’s presence across multiple social media platforms: Instagram (500 followers in 3 months), LinkedIn, Facebook, and Vkontakte.
● Implemented a social media content calendar to facilitate content planning and regular publishing, growing the brand’s Instagram and Facebook accounts by 10% within the quarter of the year.
● Established and grew a target audience across 3 marketing channels, creating five new potential customer sources.
● Recommended a cost saving strategy after analyzing advertising expenses across multiple marketing channels, which resulted in boosting advertising ROI by 5%.
● Tracked and analyzed advertising costs across multiple media channels, saving 15% of marketing budget.
● Provided graphic design input to over 50 pieces of marketing collateral, including website content, social media and online ads.
