- St. John's
- March 18, 2024
I am a dynamic and results-driven professional with a proven track record in customer service,
administrative support, and sales. Experienced in managing front desk operations, delivering
exceptional service to clients, and promptly resolving inquiries and complaints. Proficient in
multitasking, collaborating effectively in team environments, and implementing organizational
strategies to ensure seamless daily operations. Seeking a role where I can leverage my skills and
experiences to contribute to the growth and success of the company.
Education
Diploma specialization - Pressure treatment of metals. The study of the manufacturing processes of products, with the thermal treatment of metals and alloys. Study of principles of operation of pipe rolling mills, acquaintance with various types of pipe rolling equipment, basic properties of metals. Compliance with quality requirements for workpieces, quality determination of workpieces before and after rolling.
Experience
I managed incoming phone calls and emails, providing prompt and efficient service to clients. Corresponded with brokers and provided support to VIP clients. Advised potential clients on insurance coverage options and processed insurance policies. Handled customer complaints and maintained a complaint database, ensuring timely resolution. Controlled incoming insurance premiums and managed banking transmissions.
I presented a professional and friendly impression to all hotel guests and clients. Managed incoming phone calls and emails, handled room reservations, and organized group accommodations. Booked services for clients and provided consultations to identify and meet their needs. Resolved conflicts and ensured quality daily operations as an assistant manager. Monitored markets and competition, tracked receivables, and maintained customer base. Organized employee training, scheduled vacations, and supervised cleaning staff for quality control. Ensured compliance with sanitary and hygienic norms in all hotel areas. Conducted inventory management and monitored equipment maintenance.
