- St. John's
- December 23, 2023
Results-oriented IT specialist seeking roles in Structured and Data Center Cabling, CCTV and Security Systems Technician, IT Technical Support, IT Procurement, and WordPress Development with a proven track record of key achievements:
- Structured Cabling Expertise: Detail-oriented in structural and data center cabling, eliminating 60% of unnecessary items in procurement, leading to $7 million in annual supply savings.
- Security Systems Management: Structured and managed the installation of 300+ CCTV units, facial and fingerprint recognition units, completing installations within budget and ahead of schedule.
- IT Technical Support Excellence: Implemented the OTRS help desk system, increasing customer satisfaction by 40% and reducing customer downtime. Proposed cost-effective updates, saving $18 million annually.
- Strategic IT Procurement: Developed and implemented a system that reduced procurement time from 18 to 3 months, resulting in $62 million in annual supply savings. Implemented innovative sourcing strategies.
- Versatile Technical Skills: Proficient in Polycom Video Conferencing Systems, Front-End Web Development, WordPress Development, Cloud Computing, VoIP Core Switching, and Asterisk IP PBX.
- Comprehensive IT Management: Proven experience as Chief Specialist of the IT Department, overseeing IT procurement, technical support, cable installations, security systems, and video conferencing in a company with 720+ employees.
Education
Computer and Intellectual Systems and Networks
Computer and Intellectual Systems and Networks.
Experience
• Orchestrated IT procurement, ensuring optimal supplier selection and expert opinion preparation.
• Provided comprehensive IT support for 720+ employees, covering workstation setup, updates, troubleshooting, and system maintenance.
• Oversaw structured cabling projects, both indoor and outdoor, ensuring network connectivity and Wi-Fi system setup.
• Installed, maintained, and repaired security systems, including CCTV, IP cameras, and biometric access control.
• Managed Polycom videoconferencing systems, ensuring seamless operations.
• Instructed Front-End Web Development and WordPress classes.
• Designed, installed, and maintained security systems, including CCTV and IP cameras.
• As an ISP outsourcer for BTCL, successfully implemented new network technologies, utilized ADSL, and achieved an $11 million reduction in network installation expenses. Additionally, provided dedicated technical support.
• Oversaw the administration of VoIP base switch installations, upgrades, and troubleshooting, along with managing Asterisk IP Phone and IP PBX systems.
• Advanced from a warehouse worker to warehouse manager and eventually attained the position of store manager.
