- St. John's
- February 23, 2024
Dynamic professional with a experience in sales, hospitality, and management, seeking a challenging role to
drive growth and elevate customer relations in a forward-thinking company. Experienced in fostering strong client
connections and adept at thriving in diverse, high-pressure environments. Dedicated to achieving excellence through
proactive initiatives and leveraging a robust background in tourism and sales to fuel continuous professional
advancement.
KEY SKILLS AND COMPETENCIES
Customer-Centric Approach: Proficient in addressing customer inquiries, demonstrating product
usage, and providing comprehensive information while ensuring high customer satisfaction levels.
Business Development: Proven ability to identify and cultivate leads, driving new business
opportunities through resourcefulness and creative strategies.
Organizational Proficiency: Exceptionally organized and adept at multitasking, ensuring timely
fulfillment of customer needs while maintaining operational efficiency.
Decision-Making and Critical Thinking: Strong critical thinking skills and the ability to make sound
decisions under time pressure, ensuring effective problem-solving and evaluation.
Software Proficiency: Proficient in Microsoft Office Suite, Raks companies, Opera, Protel, Filoxenia
Hotel Software, and internet/virtual payment systems, facilitating efficient operations and
administrative tasks.
Driving Skills: Possess a Category B driving license, enabling mobility and flexibility for professional
requirements.
Education
Specialization- Management in Logistics, Subject - Management
Degree: Master.
Subject - International Relations
Experience
Prepared commercial offers and maintained positive customer relations.
Managed after sales service, handling complaints, and overseeing payments.
Implemented solutions to enhance export processes, coordinating all related activities within the company.
Conducted business trips to expand client base and strengthen relationships with existing partners and foreign
representatives of Wamma Poland.
Participated in national and international exhibitions, focusing on the meat industry and HORECA.
Handled customer orders, international shipments, and coordinated logistics with transportation carriers,
collaborated in customs audits
Welcomed guests, managed check-ins/check-outs, and handled stay charges, online payments and invoicing.
Acted as the point of contact for guest inquiries, managed group bookings, and promoted hotel services.
Completed night auditing procedures with precision and maximized sales revenues through upselling and
marketing programs.
Trained new employees, assisted in scheduling duties, and later served as an Assistant Front Office Manager.
Operated hotel software (OPERA), ensuring smooth operations at the reception.
Provided excellent customer service, managing check-ins/check-outs and promoting hotel facilities.
Handled reservations, invoicing, and cash/card transactions using hotel software.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shifts.
Maintain an inventory of vacancies, reservations and room assignments.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
Operating the hotel software Protel
Acted as the initial point of contact for clients, facilitating smooth stays and offering excursion packages.
Organized welcome meetings, provided services, such as car hire, sell and organise excursions and individual
trips, resolved conflicts promptly, and established relationships with local businesses.
Conducted risk assessments and managed financial transactions.
Make scheduled risk assessments and report findings to managers, issue invoices and bills, work with
cash/POS
