- St. John's
- July 3, 2024
Dynamic and customer-focused IT professional with a proven track record in technical support and customer service. Excels in troubleshooting software issues, delivering top-tier support, and ensuring customer satisfaction. Adept at adapting to fast-paced environments and collaborating effectively with cross-functional teams.
Areas of expertise include:
Help Desk Ticketing Systems
Problem Diagnosis
Technical Troubleshooting
Phone & Online Support
Point of Sale SAAS Support
Payment Processing Support
Customer Service
Complaint Handling
Analytical Thinking
Education
Experience
Assisted clients remotely with the installation, configuration, and upgrading of POS systems with network setup, ensuring seamless integration with existing hardware and software.
Diagnosed and resolved hardware and software issues, including network connectivity troubleshooting.
Guided clients with any product-related inquiries and provided prompt and effective solutions.
Maintained outstanding attendance and customer service ratings.
Technical Support: Assisted end-users with hardware, software, and network issues and providing timely solutions.
Diagnosed and resolving basic technical problems to ensure smooth IT operations.
Software Installation and Configuration: Proficiency in installing and configuring software applications for end
users.
Hardware Maintenance: Great knowledge of computer hardware components and ability to perform hardware
upgrades or repairs
