- St. John's
- October 17, 2023
Customer service specialist with 7+ years of international experience in customer service and a strong background in logistics (fashion), hospitality and aviation industries with a people-centric nature in search on customer service job with the aim of achieving both the company's goals and personal objectives.
Education
Sociology
Experience
• Handled 20+ companies and processing customers' orders, mail, calls and requests.
• Organized documentation of a working process, invoicing, credit and debit notes, and provided certification and export documents for shipments.
• Showed excellent customer support skills when dealing with delays and issues relating to the delivery of goods.
• Received, unpacked and sorted goods, packed packages in a mono-, multi- and sorted way.
• Organized and prepared workstations and materials needed for operations to maximize productivity.
• Cooperated with 5+ marriage agencies on translation of English documents, letters, and interpreting phone calls.
• Assisted in obtaining airline/railway/bus tickets and visas and other requested travel arrangements as booked hotels, villas, apartments, apart-hotels, cars, restaurants, museums, theaters and exhibitions tickets.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Responsible for 50+ guest's telephone calls per day, specific requests and special events.
• Assisted customers in selecting menu items, answering questions and providing general information, showed knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Cooperated with other departments, such as guest relations, front office, butler and reservation to solve issues concerning native language speaking customers in the hotel.
• Organizational and technical support for 20+ employees, worked with documents, invoices, orders and instructions, materials, meetings, registration forms and visitors.
• Prepared travel documents for managers and employees, such as airline and railway tickets, passports, visas; planned routes, tickets, hotels, transfers, orders of VIP lounges at airports; agreed contracts with travel agencies and airlines, kept cards for frequent-flyer passengers programs.
• In addition to typical flight attendant duties was also responsible for check-in procedures and preflight briefing, flight document preparation and in flight duty free sales.
• Duties included providing information and services for Meridian Gold Club 500+ members and assisting them with ordering flight tickets, booking hotels, car rental and providing VIP service at the airport.
• Trained new team members.
• Handled tense situations and claims with demonstrated a good deal of patience and understanding when dealing with difficult passengers.
• Worked at the Service Call Centre in telephone mode, processed clients' е-mails and new releases of cards; registered questionnaires for new participants, awards and changes in tickets' dates, booked airline tickets and hotels for passengers and car hire services.
• Cooperated with representative offices of the company around the world in difficult situations (flight delays, transit passengers, overbooking, overselling) as well as settling conflict situations.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Scheduled, coordinated and confirmed appointments and meetings.
