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Kostiantyn Ibraiev

Technical Support Specialist
  • St. John's
  • December 7, 2023

Over a period of 5 years of my working experience, I came to the conclusion that learning to do the work really well is the secret to success and satisfaction. Therefore, I do my best to understand all the subtleties in order to perform any work with high quality.

Have a responsible approach to the performance of any assigned task. Can work successfully both in a team and independently. Honest, reliable, fast learner, love discovering new things. Able to manage large information intakes in a limited amount of time. Able to work under pressure and meet tight deadlines. Attentive to detail.

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Education

Translation and Interpretation - Ukrainian/Chinese
Sep 2017 — Jun 2021

Experience

Technical Support Specialist @ Futurra Group
Dec 2021 — Current

- Provide timely and effective technical support to end-users via various communication channels (email, chat) regarding hardware, software, and network-related issues.
- Diagnose and resolve software problems, including issues with operating systems, applications, peripherals, and network connectivity. Identify the root causes of issues and implement appropriate solutions.
- Assist with software setups, installations, upgrades, and maintenance.

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