Kateryna Sobko

Psychology: psychologist, teacher of higher educational establishment

Preschool education: educator of children of pre-school age

Conducted communication with clients (phone, e-mail)
Maintained relations with existing clients and attracted new ones
Advised clients on the range of products/services of our centre
Prepared and issued contracts, invoices and other accompanying documents
Organization and control of order fulfillment
Promoted additional products/services to clients
Collecting feedback

Maintain open and timely communication with pet owners regarding booking confirmations, daily updates on their pets' well-being, and any special requests.
Work closely with the pet care team to communicate client expectations, dietary needs, health concerns, or specific care routines for each pet.
Handle customer complaints and concerns with empathy and professionalism, offering solutions or escalating issues as needed.
Solicit client feedback to improve services and build long-term customer loyalty through a commitment to service

Maintain and update children's records, ensuring they are accurate and up-to-date.
Prepare reports on enrolment, attendance, and funding.
Handle administrative correspondence, including emails and phone calls.
Foster positive relationships with parents.
Organize parent meetings, workshops, or support groups as needed.

Planning and implementing lessons.
Creating a safe learning environment.
Classroom management.
Promoting social-emotional development.