- St.John's
- November 28, 2023
Efficient and customer-orientated Retail Manager with 2 years of experience. Responsible for overseeing all functions and procedures in a store, customer service, team leadership, marketing, and time management skills.
Language proficiency; Ukrainian/Russian-native, English- advanced, Polish - intermediate
Education
Bachelor’s in Philology Concentration in Linguistics and Translation
Specializing in English, German, Spanish, French
Experience
• Completed inventory management activities, reviewed stock and placed orders to replenish stock, received and stored deliveries of supplies
• Managed product pricing and discounts, online sales platform and online client reviews, updated products available and description of goods, prepared daily and monthly sales reports
• Handled customer enquiries and facilitated the sale and exchange of goods, and refunds, recommended products to clients as required
• Managed the payment of deliveries and employees, provided bonuses for employees,
• Scheduled work days and hours for employees, approved staff substitutions and off days
• Delegated tasks from boss to employees, interviewed and trained new employees
• Welcomed new clients and provided free test sessions for them, identified potential new clients and promoted services to them by call or in person
• Identified and called potential clients to provide new session plans, discounts or other bonus programs
• Followed-up with new members and inactive members to maximize retention, managed cancellations and client requests to temporarily suspend membership, ensured accuracy and integrity of database
