Andrii Kvasha

Collected signatures and payments for cash-on-delivery services.
Sorted and prepared the day’s deliveries.
Loaded and drove Canada Post postal vehicle.
Delivered mail and packages to customers.
Provided a high quality customer service for people of Canada.

Ensure airline procedures are followed in line with the rules and regulations of Transport Canada.
Drive and operate ground service equipment.
Marshall/wing-walk aircraft to gate.
Sort, load and offload guest baggage in accordance with load plan.
Inspect ramp areas for debris and remove/dispose of when found.

Ensured compliance with regulations to prevent money laundering and terrorist financing.
Conducted sanctions screening to protect the financial system integrity.
Provided proactive customer care to address inquiries and concerns effectively.
Advised customers on their financial transactions and security concerns.
Utilized sales force software, Teams, WebEx, and various internal banking applications for day-to-day operations.

Offered professional customer support and technical assistance for software-related issues.
Helping clients troubleshoot and resolve software-related issues or challenges.
Assisted in marketing campaign setup and execution to enhance client engagement.
Analyzing client business processes, identifying areas for improvement, and offering strategic advice to enhance efficiency and productivity.
Contributing to the development and execution of marketing strategies and initiatives aimed at promoting client products or services.

Assisted customers in locating and selecting items, ensuring a positive shopping experience.
Resolved customer complaints promptly and effectively to enhance customer satisfaction.
Managed phone calls and emails, providing timely assistance and addressing inquiries.
Contributed to organizing inventory in the store and showroom for optimal presentation.
Presented products and showcased features to customers to facilitate informed purchasing decisions.

Overseeing and supervising restaurant staff, including servers, cooks, and support staff, to ensure smooth operations.
Ensuring excellent customer service by addressing customer inquiries, concerns, and complaints in a professional and timely manner.
Managing day-to-day restaurant operations, including opening and closing procedures, scheduling, inventory management, and quality control.
Ensuring compliance with health and safety regulations, food safety standards, and company policies.
Addressing any issues or challenges that arise during daily operations, such as staffing shortages, equipment malfunctions, or customer disputes.
Collaborating with senior management to develop strategies for business growth and improvement.

Motivated employees and ensured product quality control to meet company standards.
Overseeing the operations of the coffee shop during shifts, ensuring smooth and efficient workflow.
Providing guidance and direction to team members, including baristas and support staff, to ensure adherence to company standards and policies.
Maintaining a clean and welcoming environment for customers, including cleanliness of the dining area and restrooms.
Brewing coffee and preparing espresso-based beverages according to Starbucks' recipes and quality standards.
Operating coffee-making equipment, such as espresso machines and grinders, safely and efficiently.
Promoting seasonal and specialty beverages, food items, and merchandise to customers to increase sales.
Training new hires on Starbucks' policies, procedures, and beverage preparation techniques.