Anastasiia Nesterenko

Finance and Credit

Processed receiving transactions and maintained inventories of materials, equipment, supplies, and products within the facility;
Conducted receiving of products into the property, checked delivery for accuracy, compared received items against the department’s purchase orders;
Sorted and stored received items;
Delivered items to outlets promptly using manual and electric pallet jacks;
Filled requisitions for interdepartmental transfers.

Performed a professional and customer-oriented manner of communication;
Became products and services expert with up-to-date product knowledge and changes implemented;
Resolved customer issues to ensure customer satisfaction by communicating with other departments regarding products, services, promotions, etc.;
Provided omnichannel support, resolved basic to complex support issues for customer inquiries received via chats and emails;
Helped to approve and finalize P2P transactions quickly, ensured financial accuracy;
Handled multiple tasks and worked under pressure with effective time management.

Performed professional manner of communication, took necessary training;
Data entry following defined policies and guidelines;
Was up to date and remained knowledgeable of policies, and guidelines;
Collected customers’ details to update the CRM database maintaining confidential and sensitive matters;
Handled multiple tasks and met deadlines;
Worked independently and with minimal supervision;
Utilized programs such as Microsoft Office (Word, Excel), Salesforce CRM program, Slack etc.

Worked in a busy environment performing a variety of tasks in duty-free stores on Holland America Line cruise ships at several departments, such as Perfume & Cosmetics, Apparel & Accessories, Custom Jewelry & Watches, Souvenirs shop, and Market place;
Interacted with international customers daily in a positive, enthusiastic, and customer-appreciating manner;
Implemented sales strategy to promote the company’s products and services, managed product display and availability;
Maintained general cleanliness of the store, replenished products, worked at the checkout, prevented stock loss, performed stock counts, received deliveries, prepared offloads, and kept stock organized;
Attended professional product and sales training, and worked shifts in constantly changing time zones.

Worked in a busy environment performing a variety of tasks in duty-free stores on Holland America Line cruise ships at several departments, such as Perfume & Cosmetics, Apparel & Accessories, Custom Jewelry & Watches, Souvenirs shop, and Market place;
Interacted with international customers daily in a positive, enthusiastic, and customer-appreciating manner;
Implemented sales strategy to promote the company’s products and services, managed product display and availability;
Maintained general cleanliness of the store, replenished products, worked at the checkout, prevented stock loss, performed stock counts, received deliveries, prepared offloads, and kept stock organized;
Attended professional product and sales training, and worked shifts in constantly changing time zones.

Engaged customers in a courteous, helpful, and respectful manner, promptly and politely responded to customer inquiries and requests for support;
Implemented sales strategy to promote the company’s products and services;
Organized and straightened merchandise areas on the sales floor;
Processed customer transactions through the register as required;
Executed activities related to store initiatives to offer customers additional products and services, maintained and expanded the customer base;
Performed a variety of duties such as restocking, inventory processing, price changing, till transactions, etc;
Attended professional product and sales training, and worked shifts, and overnights during store inventory counting.

Carried out cash register opening procedures verifying cash availability and a daily closing of the cash register checking daily proceeds, issued sale invoices, and managed returns and credit card payments;
Issued financial documents, and gathered financial documentation for tax reports;
Set up a bookkeeping program for customers;
Worked on the company's website.