Kostiantyn Ibraiev

Have a responsible approach to the performance of any assigned task. Can work successfully both in a team and independently. Honest, reliable, fast learner, love discovering new things. Able to manage large information intakes in a limited amount of time. Able to work under pressure and meet tight deadlines. Attentive to detail. --------Professional skills--------- Customer Service: • Proficient in providing technical support to Chinese and English-speaking users. • Utilize ticketing systems to efficiently process and manage up to 2000 support requests per shift. • Collaborate with supervisors to address customer inquiries and resolve technical issues promptly. • Test and evaluate new software prior to deployment, ensuring smooth user experiences. Technical Proficiency: • Advanced computer skills with expertise in MS Office, Outlook, Google Drive, ChatGPT, Presentations, TeamViewer, Zoom, VPN, Internet security, DNS, TCP/IP, and Zendesk. • Intermediate knowledge of Java, Git, GitHub, Git Bash, HTML, CSS, and SQL. Multilingual: • Fluent in English (C1) and Chinese (C1). • Native proficiency in Russian (C2) and Ukrainian (C2). • Intermediate level in German (B1+).