- St. John's
- July 15, 2024
- Bookkeeping and Financial expertise: proficient in preparing financial reports, keeping general ledgers, and processing invoices and payments. Adept at using accounting software.
- Administrative management: proven track record in communication via phone calls and emails. Efficient in scheduling, planning, and organization processes.
- Customer service: extensive background in hospitality with customer-centric roles. Skilled in problem-solving, dealing with difficult people, group arrivals, conference management, and building lasting client relationships.
- Technical and software skills: proficient in Excel (formulas, data analysis), MS Office Word, Google spreadsheets, and document exchange software (Paperless, Sota). Fluent in English, Ukrainian, and Russian.
Education
Studied the basics of accounting.
Obtained a Bachelor's degree in English language teaching.
Experience
● Prepared quarterly and annual financial statements, including balance sheets, income, and cash flow statements.
● Processed invoices, payments, and collections, averaging up to 300 transactions monthly.
● Oversaw all accounts payable and receivable aspects, working with aging reports.
● Reconciled bank statements monthly to complete financial records.
● Maintained general ledgers using accounting software 1C.
● Submitted reports to the Tax and Statistical State Department using document exchange software.
● Completed and registered agreements and contracts with counterparties averaging up to 50 monthly.
● Executed daily administrative tasks like scanning, photocopying, file organization, correspondence sorting, phone handling, and message taking.
● Booked group arrivals ranging from 30 to 500 participants via phone calls.
● Scheduled hotel service operations to accommodate group arrivals by sending emails to the departments.
● Analyzed client data and preferences using Excel.
● Conducted night audit by checking daily transactions to execute day closure in the hotel system.
● Resolved guest complaints promptly and decisively, ensuring high levels of guest satisfaction.
● Trained new front desk employees, providing support and engaging them in team collaboration.
● Greeted guests with a warm welcome and provided them with information support.
● Checked in and checked out guests with an average quantity of up to 70 per shift.
● Managed reservations, room assignments, and invoice processing using hotel software.
● Ensured accuracy in processing payment transactions using cash and credit cards.
